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Frequently Asked Questions

General
How to play
Technical
Payment
How do i contact Support?

 

Visit our Support page at  http://ryp.rockyou.com/support/ to contact us. 

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How do I level up?

 

Earn Experience Points (XP), here’s how:

 

Playing hands earns +1 XP

Winning hands earns +3 XP

Table-gifting earns +1 XP per gift sent to another player at the table


As you increase XP to achieve higher levels, new items for your avatar and the Gift Shop will unlock while new titles are gained.

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How do I earn Chips?

 

Chips can be obtained by winning hands at the tables. Every time you leave a table, your table chips are added to your bankroll. if you run out of chips, you can purchase more with Facebook Credits by clicking the Get Chips button. Chips can also be obtained by clicking the Watch and Earn TV icon at the top of your game screen.

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How do I invite friends to RockYou Poker?

 

You can invite Facebook friends to play RockYou Poker by clicking the 'Invite Friends' button on the main page.  For each new friend that accepts your invite into the game you and your friends receive 5,000 bonus chips.

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How do I accept gifts?

 

Received gifts and purchased chips appear in the Gift Box at the top of the app. You can accept them by clicking on the gift box and clicking 'Accept'. Accepting a gift also sends a thank you gift in return. 

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Suspended Accounts

 

If you have been redirected to this page the chances are your account has been suspended temporarily due to activities violating RockYou Poker's terms of service. This could happen for many reasons, including but not limited to:


- Our system flagging your account as being involved in a fraud, cheat or a cheater, knowing or unknowingly.

- Other users flagging your activity as abusive, spammy or suspicious, such as use of profanity and abusive statements in chat.


The suspension will be lifted within 7 days, after which our system will monitor your activity further. Any subsequent violation will result in permanent ban from the game. 


Please let us know if you have any additional questions or concerns here: 

http://ryp.rockyou.com/support/ 



Forum Behavior Guidelines here: http://forums.rockyou.com/showthread.php?t=10479 

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I always lose, is the game rigged?

 

Our poker game gives everyone an equal chance to win or lose with the same odds, whether you are a new player, longtime player, chip purchaser, etc. Sometimes a streak of bad luck can make you feel like the odds are skewed, the game is rigged, or another player is being benefited, but we assure you that there is no weighted metric that changes the odds of winning or losing in our game.  

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How do I accept gifts?

 

Received gifts and purchased chips appear in the Gift Box at the top of the app. You can accept them by clicking on the gift box and clicking 'Accept'. Accepting a gift also sends a thank you gift in return.  

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Get FREE Chips

 

Did you know Rock You Poker Gives You FREE Chips!


Click on the Free Chips Icon and earn $10,000 chips! 

 

 

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Game Loot

 

Click on the ‘GAME LOOT’ icon to unlock the new SLOT MACHINE and spin to win up to $100,000 CHIPS! Every spin is a win! 

 

 

 You can click on the ‘PAYTABLE’ for more information on combination payouts!

 
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Receive 5,000 CHIP BONUS for inviting new friends!

 

For each new friend that accepts your invite into the game you receive 5,000 CHIPS and they will receive 5,000 CHIPS too!


You can send invites by clicking on the ‘Invite Friends’ button located at the bottom left corner of your game or clicking on the ‘Buddies’ button. 

 

 

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