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Frequently Asked Questions

General
How to play
Technical
Payment
What are the minimum system/computer requirements?

 

 

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How do I update Flash Player?

 

RockYou Poker requires the most recent version of Adobe Flash to run properly. Flash will usually pop up a message whenever a newer version is available; however, if you miss it, please visit this link for the most up-to-date version: Flash Player

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How do I update my browser?

 

Browser programs are frequently updated to add functionality and address problems.  If you are using an older version, you may not be seeing websites the way they are meant to be displayed, and there could also be security issues. To check what version you currently have on your computer, open the browser program, go to the toolbar up top, click on "Help," and then click on "About [the name of the program.]" The easiest way to update your web browser software is to download the update over the Internet. You can download the update for free by going to the company's website, and clicking on a link that usually says something like "download now". 

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How do I empty my cache?

 

Clearing the browser cache is often the quickest and easiest way to clear up some issues you may be experiencing with the game. Here is how to clear the cache on some of the most popular browsers:

 

INTERNET EXPLORER: Click TOOLS - INTERNET OPTIONS. To the right of Browsing History click DELETE. To the right of Temporary Internet Files, click DELETE FILES. Then click YES (It may take a couple of minutes). When complete, click CLOSE, click OK.

 

GOOGLE CHROME: Click the "wrench", click OPTIONS, then UNDER the HOOD, click CLEAR BROWSING DATA. The only box that needs to be checked is EMPTY THE CACHE, click CLEAR BROWSING DATA. (It may take a couple minutes). When complete, click CLOSE.

 

Mac users on SAFARI: From the Safari menu, click Reset Safari, then select only EMPTY THE CACHE and REMOVE ALL COOKIES, then click RESET.

 

FIREFOX: From the TOOLS menu click CLEAR RECENT HISTORY>from the TIME RANGE TO CLEAR drop down menu select the time range or select EVERYTHING. Click the down arrow next to DETAILS to choose which elements to clear and then click CLEAR NOW. 

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I keep getting kicked off the game or I can't load the game. How can I fix it?

 

I keep getting kicked off the game or I can?t load the game. How can I fix it?

Here are a number of different techniques to try to fix your loading issue due to the differences in computer systems.

 

  1. If you continue experiencing issues, please try clearing your internet cache. You can find easy instructions to do this here
  2. Make sure that you are using the newest version of Flash Player. To get the latest version of Flash, click here.
  3. Disable any pop-up blockers.
  4. If using Internet Explorer, please try switching to a different browser. You may try using Mozilla Firefox, Google Chrome or Safari

 

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Where do I find the CPU/RAM information for my system?

 

Windows XP and 7


You can find out your computers CPU and RAM information by following the video in this tutorial. If you are using Windows XP, please follow the same steps. 


http://windows.microsoft.com/en-US/windows7/Find-out-how-much-RAM-your-computer-has



Mac OSX


You can find out your Mac CPU and RAM information by clicking the apple icon in the top left and selecting "About this Mac".  

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